GETTING STARTED

General questions

Which areas do you cover?

We are based in Southend-on-Sea and serve Westcliff, Leigh-on-Sea, Rochford and surrounding areas across South Essex. If you are unsure whether we cover your postcode, message us on WhatsApp before booking.

How do I request a quote?

Call or WhatsApp us on 07467 299455, or email hello@kingsandclean.co.uk. Include your postcode, property size, required service and preferred date so we can give you an accurate quote.

When can I contact you?

Our telephone and WhatsApp hours are Monday to Saturday, 08:00–20:00. Messages received outside these hours will be answered when we reopen.

Do you bring cleaning products and equipment?

Yes. The equipment and eco or standard cleaning products required for your booked service are included. Tell us in advance about allergies, sensitivities or products that must not be used in your property.

Can I add extra services to my booking?

Yes. Available add-ons include carpet cleaning, upholstery cleaning, fridge or freezer interiors, balcony or patio jet washing, Airbnb welcome packs and household bin cleaning. Availability depends on the main booking and property.

What if I need to change or cancel my booking?

Contact us as soon as possible on 07467 299455. We will confirm any rescheduling or cancellation terms when your booking is made, so there are no surprises.

YOUR HOME

Domestic & deep cleaning

How often can I book regular domestic cleaning?

Regular cleaning is available weekly, fortnightly or as a one-off visit. One-off domestic cleans have a minimum booking of two hours.

Will I have the same cleaner each time?

We aim to provide the same trusted cleaner wherever possible. Occasionally, holidays, illness or scheduling needs may mean another member of the team attends.

What is included in a deep clean?

Our deep clean is a full top-to-bottom reset. It includes the oven, inside windows and cupboards, with attention behind appliances and furniture where safe and reasonably accessible. Your exact checklist will be agreed before the booking.

What should I do before the cleaner arrives?

Please remove valuable or fragile items, secure pets where necessary and clear excessive clutter so the team can spend the booked time cleaning. Make sure we have agreed access to the property.

MOVING HOME

End-of-tenancy cleaning

What does end-of-tenancy cleaning include?

The service includes a detailed property clean, deep cleaning of appliances including the oven and fridge, and carpet steam cleaning for up to two rooms. We work from an agreed, agent-focused checklist.

Do you guarantee that I will receive my deposit back?

No cleaning company can control a landlord’s or deposit scheme’s final decision. Our service is designed around inventory standards, and we offer a 24-hour re-clean promise for agreed checklist items that we have missed.

How does the 24-hour re-clean promise work?

If an item included on the agreed cleaning checklist has been missed, contact us with details and photographs within 24 hours of the completed clean. We will review it and arrange a return visit for eligible items.

Does the property need to be empty?

For the best result, the property should be empty of personal belongings and unnecessary furniture, with utilities still connected and all areas safely accessible. Tell us in advance if this is not possible.

FOR HOSTS

Airbnb & holiday lets

What is included in an Airbnb turnover?

Turnovers include cleaning and resetting the property, linen changes and bed-making, toiletries restocking, guest-ready finishing touches and a before-and-after photo report.

Can you manage same-day changeovers?

Same-day turnovers may be available when booked in advance. Provide the guest checkout time, next check-in time and access details so we can confirm whether the turnaround is achievable.

Do you supply or launder linen?

Linen changes and bed-making are included when clean linen is available at the property. Linen laundering can be added for £7 per set. Confirm collection, storage and turnaround arrangements when booking.

Do you offer discounts for several properties?

Yes. Indicative host discounts are approximately 6% per clean for two to three properties and approximately 10% for four or more. We will confirm the exact rate in your tailored quote.

LOCAL WORKPLACES

Commercial cleaning

Which types of business do you clean?

Our commercial service is intended for local offices, gyms, restaurants, retail premises and similar workplaces. We will assess the site and required cleaning specification before confirming a quote.

Can cleaning take place outside business hours?

Yes, subject to availability. Flexible morning and evening appointments can be arranged to reduce disruption to your staff and customers.

Do you offer regular commercial contracts?

Yes. We offer regular contracts and one-off commercial cleans with a tailored checklist. Indicative pricing starts at £22 per hour or £350 per month for a small office, with the final quote based on the site, frequency and specification.

Your questions.
Clearly answered.