LEGAL & PRIVACY

Privacy &
Cookie Policy.

We respect your privacy and handle your personal information carefully, fairly and transparently.

LAST UPDATED4 August 2026
01

OVERVIEW

Who we are and what this policy covers

Kings & Clean provides domestic, deep, end-of-tenancy, Airbnb and commercial cleaning services across Southend-on-Sea and the surrounding Essex area.

This policy explains how we collect and use personal information when you visit our website, request a quote, contact us, make or manage a booking, receive our services, deal with us as a supplier or raise a complaint.

For UK data-protection purposes, Kings & Clean is the controller of the personal information described in this policy. This means we decide why and how that information is used.

02

INFORMATION WE USE

What we collect and why

InformationWhy we use itLawful basis
Contact detailsName, telephone number, email and preferred contact method.To respond to enquiries, provide quotes and communicate about bookings.Steps before a contract; performance of a contract; legitimate interests.
Service and property detailsAddress, access instructions, property size, requested service, photographs and relevant notes.To plan, price, deliver and check the cleaning service safely and effectively.Steps before a contract; performance of a contract; legitimate interests.
Booking and transaction recordsDates, services, prices, invoices and payment status. We do not intentionally store full payment-card details.To manage bookings, payments, accounts, tax records and disputes.Performance of a contract; legal obligation; legitimate interests.
CommunicationsEmails, messages, call notes, feedback and complaints.To provide customer service, resolve concerns and maintain accurate records.Performance of a contract; legal obligation; legitimate interests.
Website informationDevice, browser, approximate location, pages visited, referral source and cookie choices.To operate, secure and—with consent where required—understand and improve the website.Legitimate interests for essential security; consent for non-essential analytics or advertising technologies.
Marketing preferencesYour choices about promotional emails or messages.To send marketing only when permitted and record opt-outs.Consent or legitimate interests where the law permits.
Please do not send unnecessary sensitive information.

If we need to know about an allergy, health-related product restriction or another sensitive matter to provide the service safely, give us only the information that is necessary. We will handle it with additional care and use it only for that purpose.

03

SOURCES

How we receive your information

We usually receive information directly from you through our website, email, telephone, WhatsApp, social media or in person. We may also receive booking information from an authorised landlord, letting agent, Airbnb host, business contact or another person arranging a service for you.

If someone gives us another person’s details, they should have authority to do so and should make this policy available to that person.

04

SHARING & PROCESSORS

Who may receive your information

We do not sell personal information. We share it only where reasonably necessary, including with:

  • authorised Kings & Clean team members who need the information to deliver or manage your service;
  • website, email, cloud-storage, communications and IT providers, including Squarespace and WhatsApp/Meta where you choose those services;
  • payment, bookkeeping, accounting and professional advisers used to run the business;
  • specialist subcontractors where agreed or reasonably required for a booked service;
  • law enforcement, regulators, courts, insurers or advisers where required by law or needed to establish, exercise or defend legal claims; and
  • a buyer or successor if the business is reorganised, transferred or sold, subject to appropriate confidentiality.

Some providers may process information outside the UK. Where UK data-protection law requires safeguards, we rely on an approved adequacy arrangement or appropriate contractual protections.

05

RETENTION

How long we keep information

We keep information only for as long as reasonably necessary for the purpose collected, including legal, accounting, safety and dispute requirements. Our normal guide is:

Unsuccessful quote enquiriesUp to 12 months
Customer, booking, contract and invoice recordsUp to 6 years after the relationship ends
Routine job photographsNormally up to 90 days, unless needed for a complaint or retained with permission
Complaint and dispute recordsUp to 3 years after closure, or longer if a legal claim requires it
Marketing recordsUntil consent is withdrawn or you object; limited suppression details may be kept to honour the opt-out
Cookie and analytics informationAccording to the cookie’s stated lifetime and our configured analytics settings

We may keep information for a shorter or longer period where appropriate, for example when required by law, a dispute is ongoing or records are no longer needed.

06

SECURITY

How we protect information

We use proportionate technical and organisational measures intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Access is limited to people who reasonably need it for their role.

No internet or storage system can be guaranteed completely secure. If a personal-data breach creates a legal reporting obligation, we will notify the relevant authority and affected people as required.

07

YOUR RIGHTS

Your data-protection choices

Depending on the circumstances and lawful basis, you may have the right to:

  • ask for a copy of your personal information;
  • ask us to correct inaccurate or incomplete information;
  • ask us to delete information;
  • ask us to restrict how information is used;
  • object to processing based on legitimate interests, including direct marketing;
  • receive certain information in a portable format;
  • withdraw consent at any time where we rely on consent; and
  • complain about our handling of your information.
Your right to object

You have the right to object to direct marketing at any time. You may also object to other processing based on legitimate interests. Contact hello@kingsandclean.co.uk.

These rights are not absolute and exemptions may apply. We may ask for information to verify your identity before acting on a request. We normally respond within one month unless the law allows more time.

08

COOKIE POLICY

Cookies and similar technologies

Cookies are small files stored on your device. Similar technologies may also store or access information. Our Squarespace website may use the following categories:

Essential

Required for security, website delivery, forms and remembering privacy choices. These cannot normally be switched off through our consent tool.

Consent not required where strictly necessary
Analytics

Help us understand visits, traffic sources and how people use the website so we can improve it.

Used only with consent where required
Functional

Enable optional features or remember enhanced preferences.

Used only with consent where required
Advertising

May measure campaigns or personalise advertising if we activate these services.

Used only with consent

Managing your choices

When non-essential cookies or similar technologies are enabled, our cookie banner should allow you to accept or reject them. You can change or withdraw consent through the website’s cookie-preference control and can also remove cookies using your browser settings.

Blocking some technologies may affect optional features. Essential technologies may still operate because they are necessary to provide and secure the website.

The exact cookies used can change when Squarespace or connected services are updated. The cookie banner and preference panel should show the current categories and available choices.

09

OTHER SERVICES

External links and communications

Our website may link to services such as WhatsApp, Google Maps or social-media platforms. Those organisations control their own processing when you use their services. Review their privacy information before providing personal data.

Please avoid sending confidential information through social-media comments or other public channels.

10

COMPLAINTS

How to raise a data-protection complaint

If you are concerned about how we have handled personal information, email hello@kingsandclean.co.uk with the subject “Data Protection Complaint”, or write to Kings & Clean at the address shown on this page.

Please explain what happened, which information is involved, what outcome you are seeking and provide relevant supporting material. We may need to verify your identity or authority to act for someone else.

1AcknowledgementWe will acknowledge your complaint within 30 days of receiving it.
2InvestigationWe will take appropriate steps to investigate without undue delay and keep you informed.
3OutcomeWe will explain the result and any action taken without undue delay.

You can also complain to the Information Commissioner’s Office. We would appreciate the chance to address your concern first, but this does not affect your right to contact the ICO through ico.org.uk/make-a-complaint or telephone 0303 123 1113.

11

UPDATES

Changes to this policy

We may update this policy when our services, website, providers or legal obligations change. The latest version will appear on this page with a revised “last updated” date. Material changes may also be brought to your attention directly where appropriate.

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PRIVACY QUESTIONS

Need to speak to us?

Contact Kings & Clean and we’ll be happy to help.

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